Shipping Policy

The delivery time to any location in Brazil varies from 2 to 4 weeks after payment confirmation.

Please note that we provide the tracking code for all products ordered with the shipping option WITH tracking code when selecting the shipping option. If tracking does not work on our website, it will certainly work on one of these:

http://www.correios.com.br/sistemas/rastreamento

Tracking codes take 5 to 10 business days to be forwarded from our suppliers to you, the customer.

We will refund the amount related to purchases made that are lost or that are delivered after 90 days after payment confirmation.

The time varies according to the agility of the Post Office and customs, but it usually takes between 2 and 4 weeks on average. The final delivery time is up to 5 weeks.

After the stipulated time, we recommend that you contact the Post Office to clarify the reason for the delay. If the post office does not have your order, please contact us immediately so that we can check with our suppliers. If there is a problem with the logistics of your order, we will refund your purchase in FULL immediately after these verification steps.

It is important that you provide the means for delivery to the address registered in your order. After 3 (three) proven delivery attempts, you will have to pick up the order at a post office near your address. Storage fees are charged if the items are not collected within 7 calendar days. The amount of the fee depends on the weight/volume of the product.

CUSTOMS TAXATION

All products are shipped from abroad and are subject to customs taxation upon receipt. The amount of the fees is 60% of the purchase value, so if the amount charged is higher than this, please contact us so that we can explain how to appeal the fee with the post office.